Privacy Policy

PRIVACY POLICY & COOKIE POLICY

Protecting your private information is our priority. This Privacy Policy applies to West Brattleboro Pizza, located at 1012 Western Ave, Brattleboro, VT-05301, and governs data collection and usage on our website westbrattleboropizza.com (the "Site"), our e-commerce platform for ordering food online.

This document combines: (1) our main Privacy Policy, (2) our Cookie Policy for visitors.

By using the West Brattleboro Pizza website, you consent to the data practices described in this statement.

Version 2.0 effective September 9, 2026
Last Updated: September 9, 2026

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PART 1 — PRIVACY POLICY
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1.1 COLLECTION OF YOUR PERSONAL INFORMATION
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In order to better provide you with products and services offered on our Site, West Brattleboro Pizza may collect personally identifiable information, such as:

- First and Last Name
- Mailing / Delivery Address
- E-mail Address
- Phone Number
- Order history and delivery instructions (including dietary notes)
- Order tracking records: for each order we automatically record your Customer IP address, Operating System, Browser Type, and the date and time the order was placed ("Ordered At")
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. Payment card numbers are processed by our third-party payment processors, PayPal & Stripe, and are NOT stored on our servers. Stripe processes payments in accordance with its own Privacy Policy (https://stripe.com/privacy), (https://www.paypal.com/us/legalhub/paypal/privacy-full). We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

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1.2 USE OF YOUR PERSONAL INFORMATION
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West Brattleboro Pizza collects and uses your personal information to:
- Operate its website(s) and deliver the services you have requested.
- Process, prepare, and deliver your food orders.
- Process payments and prevent fraudulent transactions.
- Inform you of other products or services available from West Brattleboro Pizza and its affiliates (you may opt out at any time).
- Improve our Site, products, and customer experience.
- Comply with legal obligations, resolve disputes, and enforce our Terms of Service.
- Prevent and respond to credit card disputes (charge-backs), including through our payment processors, PayPal, Stripe. Order tracking records (Customer IP, Operating System, Browser Type, Ordered At date/time) are retained as evidence to prove that an order was genuinely placed by the customer and to defend West Brattleboro Pizza in payment disputes.

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1.3 SHARING INFORMATION WITH THIRD PARTIES
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We do not sell personal information, and we do not share it for cross-context behavioral advertising.
West Brattleboro Pizza may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, process payments, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to West Brattleboro Pizza, and they are required to maintain the confidentiality of your information. West Brattleboro Pizza may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on West Brattleboro Pizza or the site; (b) protect and defend the rights or property of West Brattleboro Pizza; and/or (c) act under exigent circumstances to protect the personal safety of users of West Brattleboro Pizza, or the public.

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1.4 AUTOMATICALLY COLLECTED INFORMATION (COOKIES & SIMILAR TECHNOLOGIES)
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Information about your computer hardware and software may be automatically collected by West Brattleboro Pizza. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the West Brattleboro Pizza website. See PART 2 of this document for our full Cookie Policy.

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1.5 SECURITY OF YOUR PERSONAL INFORMATION
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West Brattleboro Pizza secures your personal information from unauthorized access, use, or disclosure. West Brattleboro Pizza uses the following methods for this purpose:

- TLS encryption:
when personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Transport Layer Security (TLS) protocol.
- Access controls limiting employee access to personal data.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

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1.6 DATA BREACH NOTIFICATION
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In the event of a data breach involving your personal information, West Brattleboro Pizza will notify affected individuals and the Massachusetts Attorney General without unreasonable delay, as required by Massachusetts law (M.G.L. c. 93H, as amended) and any other applicable state data breach notification laws.

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1.7 DATA RETENTION
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We retain your personal information for as long as your account is active or as needed to fulfill orders and comply with legal, tax, and accounting obligations. Order and payment records — including order tracking records (Customer IP, Operating System, Browser Type, Ordered At) — are retained for the period required by applicable law and, specifically, for as long as a charge-back/dispute window may remain open under card network rules (generally up to 120 days after the transaction, and longer where a dispute is pending), so that we can provide proof of the order if a dispute is filed. Marketing data is kept until you opt out.

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1.8 CHILDREN UNDER THIRTEEN
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West Brattleboro Pizza does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

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1.9 E-MAIL COMMUNICATIONS
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From time to time, West Brattleboro Pizza may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. If you would like to stop receiving marketing or promotional communications via email from West Brattleboro Pizza, you may opt out of such communications by replying STOP or using the unsubscribe link in any email.

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1.10 YOUR CHOICES AND RIGHTS
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- Account data: you may review, correct, update, or delete certain personal information associated with your account at any time by logging into your account settings or by contacting us at westbrattleboropizzavt@gmail.com.
- Marketing: you may opt out of marketing or promotional emails at any time (see Section 1.9).
- Cookies: you may change or withdraw cookie consent anytime via the "Cookie Settings" link in the website footer (see Part 2).
- Other state rights: if you are a resident of a state that grants consumers privacy rights (for example, California, Virginia, Colorado, or Connecticut), you may contact us at westbrattleboropizzavt@gmail.com to exercise any rights granted to you under applicable law, and we will honor them to the extent required by that law. Massachusetts does not currently have a comprehensive consumer privacy statute.

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1.11 CHANGES TO THIS STATEMENT
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West Brattleboro Pizza reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

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1.12 CONTACT INFORMATION
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West Brattleboro Pizza welcomes your questions or comments regarding this Statement of Privacy. If you believe that West Brattleboro Pizza has not adhered to this Statement, please contact West Brattleboro Pizza at:

1012 Western Ave, Brattleboro, VT-05301
Email Address: westbrattleboropizzavt@gmail.com
Phone: 802-257-0008

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PART 2 — COOKIE POLICY
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Effective Date: September 9, 2026

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2.1 WHAT ARE COOKIES?
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Cookies are small text files stored on your device when you visit a website. They help the Site function, remember your preferences, and understand how the Site is used. Similar technologies include pixels, tags, and local storage.

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2.2 COOKIES WE USE
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Strictly Necessary Cookies — required for the Site to function; these cannot be disabled:
- Session/login cookies: keep you signed in.
- Shopping cart and checkout cookies: remember items in your cart and checkout state.
- Security cookies (CSRF protection, fraud prevention).
- Language, region, and saved delivery preferences.
- Saved delivery address and instructions.

Analytics and Performance Cookies:
- Page views, traffic sources, session duration, error reporting — used to improve Siteperformance (deployed only with consent where required).

Marketing and Advertising Cookies:
- Used to measure advertising effectiveness and, where applicable, show relevant offers.

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2.3 CONSENT AND MANAGING COOKIES
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- You can change or withdraw consent anytime via the "Cookie Settings" link in the website footer, or by adjusting your browser settings to refuse cookies. Disabling strictly necessary or cart cookies may prevent checkout from working.

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2.4 THIRD-PARTY COOKIES AND DURATION
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Some cookies are set by third parties (payment processors, analytics providers, map services). These providers process data under their own privacy policies.
- Session cookies: deleted when you close your browser.
- Persistent cookies: remain for a set period (typically 30 days to 2 years) or until you delete them.
Our Site does not currently respond to browser "Do Not Track" signals, except as required by law.

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West Brattleboro Pizza
1012 Western Ave, Brattleboro, VT-05301
Email Address: westbrattleboropizzavt@gmail.com
Phone: 802-257-0008

Version 2.0 effective September 9, 2026
Last Updated: September 9, 2026